Privacy policy

Last updated: August 26, 2024

Laft Pet ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use our services, or make a purchase from laftpet.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information we collect

Information we collect directly from you:

  • Contact details: Your name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment details, email address, and phone number.
  • Account information: Username, password, security questions, and other security-related information.
  • Customer support information: Information included in communications with us.

Information we collect about your usage:

  • Usage data: Includes device information, browser information, network connection, IP address, and interaction data through cookies and similar technologies.

Information we obtain from third parties:

  • Third-party vendors: Payment processors, service providers, and other partners who assist us in operating our Site and Services.

2. How we use your information

  • Providing products and services: To process orders, fulfill requests, manage accounts, and provide customer support.
  • Marketing and advertising: To send promotional communications and tailor advertisements.
  • Security and fraud prevention: To detect and address fraudulent or illegal activities.
  • Communicating with you and service improvement: To enhance customer support and improve Services.

3. Cookies and tracking technologies

We use cookies to enhance your experience, perform analytics, and provide targeted advertising. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

4. How we disclose your information

  • Service providers: Vendors who perform services on our behalf.
  • Business transactions: In the event of mergers, acquisitions, or legal obligations.
  • Affiliates: Within our corporate group for business operations.
  • Legal compliance: To comply with legal obligations or protect our rights.

5. Third-party websites and links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

6. Children's data

Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

7. Security and retention of your information

We employ reasonable security measures but cannot guarantee absolute security. Personal information is retained as necessary for legal, contractual, and operational purposes.

8. Your rights

Depending on your location, you may have rights including below. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Access/Know: Request access to personal information we hold.
  • Delete: Request deletion of personal information.
  • Correct: Request correction of inaccurate information.
  • Portability: Request a copy of your data or transfer it to another party.
  • Restriction: Request restriction of processing.
  • Withdrawal of consent: Withdraw consent where applicable.

9. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

10. International users

Your personal information may be transferred, stored, and processed outside your country. We adhere to recognised transfer mechanisms such as Standard Contractual Clauses when applicable.

11. Contact us

For questions about our privacy practices or to exercise your rights, contact us at:

Laft Pet
hellopaws@laftpet.com.au
PO Box 4188 Knox City Centre VIC 3152, Australia