Shipping policy

Delivery locations

We deliver Australia-wide from Melbourne.

Shipping costs

Shipping costs are determined by the weight and size of your order.
Standard shipping: from $9.95
Express shipping: from $14.95

The exact shipping cost will be displayed on the checkout page before you proceed to payment.

Free shipping on orders over $89 Australia-wide.

Delivery timeframes

We endeavour to process and dispatch all orders within 1-2 business days. However, please allow for up to 2-5 business days for this, especially during peak holiday and festive seasons.

Orders are shipped via Australia Post with the following estimated delivery times:
Standard shipping: 2-8 business days
Express shipping: 1-4 business days

Delivery times may be longer for locations outside metropolitan areas.

Shipping damages

Please note that we are not responsible for damage that occurs during transit. If your order is damaged while in transit, please file a claim with Australia Post.

International shipping

We do not currently offer international delivery.

For any shipping-related queries, please contact us at hellopaws@laftpet.com.au.